Knowledge points of 2022 system integration project management engineer examination: ITSS information technology service

Many candidates are preparing for the exam 2022 System integration project management engineer examination , I have arranged for you 2022 Knowledge points of system integration project management engineer examination ：ITSS Information technology services , For everyone to prepare for the exam and review .

（1） Components .IT Service by personnel （People）、 technological process （Process）、 technology （Technology） And resources （Resource） form , abbreviation PPTR. among ：

① personnel ： Means to provide IT Personnel and their knowledge required for the service 、 Experience and skill requirements , Choose the right person ;

② technological process ： Means to provide IT The service , Make rational use of necessary resources , A set of interrelated and structured activities that transform inputs into outputs , Do things right ;

③ technology ： It refers to the delivery of... Meeting the quality requirements IT The technology to be used or the technical capability to be possessed by the service , Do things efficiently ;

④ resources ： Means to provide IT Tangible and intangible assets dependent on and generated by services , Make sure you do things ;

（2） Life cycle .IT The service life cycle is designed by planning （Planning&Design）、 Deployment implementation （Implementing）、 Service operations （Operation）、 Continuous improvement （Improvement） Management and supervision （Supervision） Five phases , abbreviation PIOIS. among ：

① Planning and design ： Starting from the customer's business strategy , Demand centered , reference ITSS Yes IT Comprehensive and systematic strategic planning and design of services , by IT Prepare for the deployment and implementation of services , To ensure the provision of services that meet the needs of customers IT service ;

② Deployment implementation ： On the basis of planning and Design , basis ITSS Establish a management system 、 Deploy special tools and service solutions ;

③ Service operations ： According to the service deployment , basis ITSS, Using a process approach , Overall management of infrastructure 、 Service process 、 People and business continuity , Realize business operation and IT Service operation integration ;

④ Continuous improvement ： According to the actual situation of service operation , Review regularly IT The service meets the business operation , as well as IT Defects in the service itself , Put forward improvement strategies and schemes , Also on IT Service re planning, design and deployment implementation , In order to improve the IT Service quality ;

⑤ supervision ： Main basis of this stage ITSS Yes IT Evaluate the service quality , And the service process of the service provider 、 Monitoring and performance evaluation of deliverables .