[e-commerce operation] teach you these tips to bid farewell to invalid preset replies

key word ： E-commerce operation 、 Preset reply 、 Automatic chat robot

When you start your shift , Before you realize it , You are overwhelmed by too much chat , You don't even have time to make a cup of coffee . What's the worst part ？ Most chats are about the same thing , You have to enter the same message again and again .

Customer service representatives must deal with repetitive and boring tasks every day , But they can deal with them in a time-saving and rational way . One way is to use preset replies .

One 、 Control automation

Although preset replies can save you a lot of time , But you need to find the right balance . If you try to use them to reply to every message , Your customers may become victims of robot replies , This usually translates into negative emotions .

Some companies have opposed repeatability through solutions that we can usually label as automated . for example , AI should theoretically be able to easily handle the most common queries . However , It often leads to a bad customer experience .

We should accept that the level of support in this case may be lower , Right ？ After all , All this is for faster service . even so , Consumers also have the right to be respected and cared for .

This situation requires an intermediate approach , A mixture ​​ Solution . Covering the practical and human aspects of business . therefore , The preset response is born .

SaleSmartly Real time chat provides the ability to build chat robots , Improve customer response efficiency , Increase collaboration between teams . Through automated process services , Help improve customer service efficiency . At the same time, it supports mobile end applet , Reply to customer inquiries from all channels anytime, anywhere .

SaleSmartly Also integrates Messenger、WhatsApp、Instagram、Line、Telegram、Email And other multi-channel chat management plug-ins , It can help sellers reach overseas consumers in an all-round way ; Support at the same time 100+ Real time language translation , So that sellers and overseas consumers can have barrier free communication . It lets you know your customers , And help you turn them into super targeted Facebook And email marketing campaigns . When you integrate the software with your store , Subdividing your contact list becomes an automated process .

Two 、 Precautions for using preset messages

Preset replies can promote your work , But the premise is that you learn to use them correctly . Just treating them as quick replies may do more harm than good , So here are some tips to prevent this ：

1、 Don't write ordinary 、 Lifeless news to save time

Spend some time on high-quality drafts . Personalize it 、 Descriptive and humorous . In the long run , It will pay off , Because you don't have to make much effort to personalize it in the future .

2、 Let your pre saved answers be as cute and thoughtful as handwritten

A bad preset reaction will immediately endanger the potential good relationship with the customer . Don't be afraid to add emotion to your draft , Make it look real , And it is very suitable for your conversation .

3、 Don't automate the whole conversation

It may be tempting to answer all customers' questions with pre written information , Especially when they are suitable for conversation . But believe me , Customers can see when it happens . When it happens , You will lose their trust and sympathy . Don't copy and paste all replies , But insert them carefully and tastefully .

4、 Track their performance

Observe 、 Write down and adjust . Try your answer , Find answers that meet the requirements . The preset response is safe , Because you can control how many people see them , And when to see them . Take advantage of this , Take time to understand what your customers like .

5、 Use them creatively

What if I tell you that the preset reply is not just a quick reply ？ You can use them to save any type of information that you think is useful . for example , link 、 Sign online 、 note , Even simple greetings and goodbye . The default reply does not have to be a complete message written from beginning to end . You can cut it and use specific parts when needed . Think of it as a notepad with keyboard shortcuts , You will be surprised at its convenience .

SaleSmartly Help you comprehensively upgrade the preset reply

As you can see , In the endless struggle against repetition , The preset reply may be your biggest ally . Now it's time to include them in your toolbox , Don't waste time writing the same reply over and over again .

Wisely 、 Use them with taste , And always sprinkle them with personal style , You will find your usual 、 Ordinary tasks become easy .

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