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Hard core, become a high-quality tester: learn to communicate with products

2022-06-23 05:10:00 【Xiaowu knock code】

During the test , We often need to find our product classmates to confirm our needs , At a time like this , Do not actively communicate when designing test cases , Don't take the initiative to raise any questions during the test , Wait until acceptance 、 When something goes wrong on the line, they quarrel with each other . Insert picture description here
/ communication skills /

One of the most important abilities of test engineers is communication ability , And communicate as soon as possible , To the rear , The more serious the hidden danger left .

A very important reason for defects is ： The demand for products is often not clear enough , And there are often deviations in the understanding of development .

It is the cognitive deviation of product and development that leads to the existence of some product defects , One of the values of testing is to find the barriers between product and development cognition , And minimize this barrier .

/ How to communicate with products /

Before communicating with the product , We need to sort out our needs first , Understand the whole context of the requirements 、 The function point 、 Back interaction logic, etc , Avoid chicken and duck talking , Then complain that the product doesn't understand the business , That is, if there is a problem, you should first find the reason in yourself .

secondly , To speak more with data , Give intuitive examples , Make the product concise and clear get To your point .

There are two ways to promote communication with products , One is to instantiate requirements , The other is to use the system interaction diagram .

/ Instantiate requirements /

Instantiated requirements refer to , Stiffen the original 、 A boring sentence needs to be translated into several specific case scenarios . For example, we may encounter , The demand for early settlement is one sentence ： For early settlement, the current interest and remaining principal shall be charged and the handling fee shall be settled in advance ( Residual principal x%).

When you see this demand, you may have questions , When does the current interest begin to calculate , If the previous period is overdue, can you settle it in advance , The current interest has been calculated. Does the remaining principal include the current period, etc .

At this time, you can get a repayment plan , Then list the amount charged for early settlement at different time points . Maybe the product will think of... When it sees this example , What should be done under these circumstances .

/ System interaction diagram /

When the product doesn't understand the logic behind the function it wants , He won't understand what language to communicate with him .

Now , With the help of Visio、WPS And other tools to draw a flow chart 、 A system interaction diagram would be a good idea . With a clear picture , Product students can also immediately understand the current inconsistencies between your understanding and the system interaction they want , And there are omissions and risks in the current interaction .

/ Summary /

When we communicate these inconsistencies with the product , It should be synchronized to other members of the project team in time , And organize them into test cases 、 Business documents, etc , Help the later development and other testing students better understand the requirements .

Test students should give more play to their subjective initiative , Think of more efficient ways to facilitate communication with products , Excavate more uncertain points and make them clear , In this way, our requirements can be as complete and perfect as possible .

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