How should enterprises conduct efficient IT operation and maintenance management?

Enterprises IT Management challenges

In recent years , because IT Sudden system failure leads to business paralysis and even huge losses . The large data center is due to the system 、 High dependence on data ,IT The risk is greater , The enterprise is right IT The importance of operation and maintenance management is higher .

So when IT Operation and maintenance management becomes very important , How should an enterprise carry out efficient IT Mocha ITOM ？

1、 Network topology discovery

The network topology and equipment of an enterprise often change , Enterprise managers should deploy enough IT The O & M engineer is used to comprehensively maintain the network topology . Especially for the large network with thousands of devices, the situation is more complex , We need more IT personnel .

Through the network topology , The operation status of each network node and network link can be clearly displayed , Assist the company in overall monitoring , Provide strong guarantee for the company's business services , send IT The operation and maintenance engineer can quickly master the latest information of the enterprise 、 Objective network structure and resource status .

2、 visualization

Establish a unified visualization standard for operation and maintenance management , Lower right IT Requirements of operation and maintenance engineer , Reduce IT Learning threshold for operation and maintenance engineers . Enterprises IT Operation and maintenance personnel do not need to master complex routers 、 Maintenance commands for switches and other equipment . They only need to click the mouse to view the device information .

Especially for some device management applications ,IT The operation and maintenance personnel are used to regularly checking the key performance indicators of each application , And use various commands to view different locations in the application , Ensure the normal operation of the application . Now? , You can view all information on a unified page . Reduce IT The workload of operation and maintenance personnel , Improve work efficiency .

3. Automatic operation and maintenance

Will be daily IT A lot of repetitive work in operation and maintenance , From manual operation to automatic operation , So as to reduce or even eliminate the delay in operation and maintenance , Realization “ Zero Delay ” Of IT Operation and maintenance .

IT The operation and maintenance personnel can select the indicators that need attention from the monitoring objects of the business system , Or the system provides a custom check script , On the log 、 Interface 、 The service is subject to routine inspection or special test . Some scattered scripts or new instructions can also be written by DCOM The platform performs scheduling and execution , Finally, the detailed report of operation and maintenance patrol inspection will be automatically issued .

4、 early warning

Now , Corporate networks 、 Equipment and products are becoming more and more complex , Enterprises increasingly rely on stable and reliable system operation . Internal and external users of the company IT The Department's support services and coordination management also put forward higher requirements .

therefore , Choose a responsible IT Service team 、 An experienced service team and a team that can provide early warning of faults can greatly improve the discovery IT Response time of equipment failure , And reduce the fault scope , This is very important for the company .

meanwhile , Should be in the enterprise IT Deploy early warning measures in all aspects of the system , Establish rich alarm methods , Such as ： SMS 、 mail 、 acousto-optic 、 WeChat, etc. , Give Way IT The operation and maintenance personnel know where the fault occurs at the first time .