Detailed explanation of wechat official account online customer service access methods and functions

Wechat official account can set online customer service function , I believe many friends know , But how to set the specific settings so that the customer service function can be used ？ Let me tell you the next process .

Click Add plugin , Find customer service function , Click Add ,

After adding, the customer service function option appears in the function menu on the left , Click to enter .

After entering, click add customer service , Enter the add customer service function .

Here you can fill in the nickname of customer service , This nickname can be different from the wechat nickname ,

After filling in, the system will find this personal wechat account , Click invitation binding .

This is the state before confirmation , At this time, the corresponding personal wechat will receive a system message ,

Click to accept the invitation , After accepting the invitation, the corresponding binding succeeds .

This is the time , The corresponding customer service is bound successfully . But this function makes a web version function , You need to log in to the corresponding web page to use .

You can click this jump link to enter , You can also enter the address directly ,https://mpkf.weixin.qq.com/

After opening, you need to scan the code to log in , After scanning the code with the customer service wechat just bound, you can log in .

The interface after login , At this time, if a user sends a message to the official account , You can reply and communicate directly in this interface .

It should be noted that , The personal wechat to be bound must first pay attention to the public account . Each official account can be added 100 Personal wechat as customer service . If you don't need this individual, wechat will continue to serve as customer service , You can delete .

Some of them are commonly used , Or questions that customers often ask , We can set it as ready-made text or message here , Someone inquires and sends it directly . Reduce the work intensity of customer service , But the number is limited , Need to be streamlined .

Click customer service data to view the corresponding data information .