No wonder the application effect of ERP in domestic enterprises is generally not ideal

Backstage received a private message from a friend , Said that their company will change again recently ERP 了 , It has been changed three times in just five years ERP System .

Every time the system goes online, there are always various problems , There are always places that cannot meet the needs of the business department . After a period of time , Users have great opinions , The middle and senior management of the business department began to collectively resist the new system intentionally or unintentionally .

Finally, the data that should have been entered into the system will not be entered into the system , Users prefer to trust their computers Excel Documents are not trusted ERP Data in the system .

The boss is distressed , Spent a lot of wronged money not to say , It also makes the whole company staff very tired . Determined to hire a well-known team in the industry to sort out the diagnosis , Dig out many problems , Then he started to follow the old path ： The selection 、 The implementation of 、 go online 、 Operation and maintenance 、 The selection 、 The implementation of 、 go online 、 Operation and maintenance ......

Every time the system goes online, it is right IT And the business department , After years of devastation , He lost a lot of hair , From a sunny youth to a hesitant uncle .

The only thing he doesn't understand is ： Where is the problem ？ Why every time ERP The application effect of the system is not ideal .

In fact, the problem he described It is only used by domestic enterprises at present ERP A microcosm of the system .

An enterprise I knew in the early years also wanted to upgrade ERP, Visit a large number of enterprises in the city , From listed enterprises to large state-owned enterprises , Find out ERP The usage is very different from what they expected .

Not only is the internal data a mess , The integration between systems and the processing of business requirements are also quite inadequate .

The conclusions are damn ERP Product problems , Then catch up with the fashion and get on the cloud ERP, I didn't expect it to be worse .

In fact, domestic enterprises ERP Use it like this , Although with ERP Products have a certain relationship , but The more important root lies in enterprise management 、 concept 、 and IT Degree of emphasis .

mention ERP, The first idea of many enterprises is to be cheap ：

The product is too expensive 、 Too high implementation fees often deter many enterprises . In their eyes ,ERP The project is pure IT project , Only spend money, no output .

Don't spend hundreds of thousands if you can handle it by tens of thousands , Millions of IT Investment is a bit of a fantasy for them .

Even network equipment and staff office computers are antiques handed down by waves of departing staff , Unless it is damaged and cannot be repaired , Otherwise, it will not be eliminated .

All kinds of wonderful ideas and false common sense fill the enterprise ：

Working for so many years , I've heard too much about ERP The system has a funny sound ：

such as ： Changing the invoice price has to write off a lot of documents , this ERP Not so good Excel Easy to use , It's too rigid , Look at so and so ERP, It can be modified at will .

such as ： Now it's all about digitalization 、 The era of digital intelligence transformation , Return to ERP What does the system do ？

such as ： this ERP Intelligent or not , Wise or not ？ Can you follow 5G Facility linkage ？ Is it industry 4.0 In the era of ERP？

such as ：ERP The front-end entry of the business finance module is controlled by each Web System “ Tear down ” 了 , still more ERP Zuosa ？

such as ： this ERP It's a database ！

such as ：ERP It's too bulky to use , It should be abolished , Replace with e-commerce system ！

such as ： Mobile Internet Era ,ERP Is there any App function ？ Is it right? B/S？C/S The client of is too backward , And every computer should be installed ！

such as ： this ERP Why not go to the cloud ？ Now the cloud ERP、Saas It is the general trend , Also make stand-alone version ？ Dial at home VPN So troublesome .

such as ： This interface is so ugly , Not at all .

such as ： On ERP Can you increase the company's profits ？ Is it possible to lay off some people after going online ？

Yes ERP It is also one of the reasons why master data is not valued ：

Material and customer / supplier applications are not standardized , The data falling out of the table is not standardized , People can modify it at will in the system , Lack of audit mechanism , This causes material duplication 、 Repeated by customers .

The problem of master data directly affects the creation of upper level business documents 、 Accuracy of financial accounting , Affect the results of data analysis .

There is no post or team responsible for the connection and governance of master data , Just let me be responsible SD or MM The internal consultant of the module is also responsible for , Some enterprises even let fresh graduates take charge .

ERP The governance of master data is not led by the middle and high levels for a long time , It's a dream to maintain well .

The data is a mess ,ERP Don't try to use it well .

ERP The operation and maintenance consultant is too far away from the excellent performance ：

In some enterprises , Only when we make achievements can we have performance , The output here refers to ： Project online 、 System project planning PPT、 XX store system goes online 、 System upgrade and so on .

and ERP The operation and maintenance work content will not be mentioned at all in the work report of the information department , It seems that it will be very low equally .

So at the end of the year of many enterprises, information reporting , There is only one system online 、 What projects have been done 、 What did you do 5G facilities 、 What smart factories and other tall things have been added .

There will never be anything like ： How many times have users been solved ERP Operational issues 、 Which interfaces have been developed 、 Removed several duplicate customer data , Fixed the problem that so and so documents cannot be issued …

ERP The successful launch of the system is just the beginning , The next operation and maintenance is the key to good application , Don't look down on operation and maintenance ！

Good operation and maintenance, such as car maintenance , Don't pay attention to maintenance and want the car to drive safely , What do you think ？

One taste pursues big and complete ：

what OA、MES、CRM、PLM、SRM Have to go ERP Inside whole , A large and comprehensive platform is what enterprise leaders most want to see .

Users only need to operate on this platform to link all , How good ！

However , A large and comprehensive platform is the most incomplete platform .

Want to do everything , Everything wants to be integrated , As a result, nothing will be done well .

You can't refuse the needs of users ：

Although the user is IT Of “ Customer ”, Soft touch , But not all demands are reasonable , Unreasonable demands can of course be rejected .

I remember an enterprise boss said to the information department IT It's omnipotent , You can't refuse the needs of users .

You see , Have such ideas and guidance , What else can't be done ？

Users are naturally from their own point of view, the more convenient and faster the better .

and IT Want to do , It is to protect the system planning and business logic rules from being broken .

Of course , Cause enterprises ERP The problem of poor use is not limited to the above , But the management of enterprises 、ERP Common sense concept and right IT The degree of attention can greatly affect ERP Operating condition .

Unfortunately, most enterprises mention ERP It fails to work well , Many problems , Think of it as ERP Product problems , Unable to recognize the situation .

Just like the enterprise mentioned at the beginning of this article , Don't reflect on your management , Don't grasp the essence , Only know to change products , In vain , What's the use ？

---

Original author ：SAP Dream heart

Release date ：2022.07.23