Low code solution - a low code solution for digital after-sales service covering the whole process of work order, maintenance and Finance

As market competition intensifies , The growth rate of new users has slowed down , After sales service has become the password for enterprises to break through the growth bottleneck in the era of stock competition .

For FMCG retail , After sales can ensure response efficiency , Provide friendly service , You've already made most of it . But for machinery 、 Intelligent equipment and other enterprises involved in after-sales maintenance , We should also be able to identify the source of customers' products and equipment , Manage the maintenance spare parts 、 Ensure the quality of maintenance service , The overall process is more complicated .

Schematic diagram of the whole process of after-sales service

therefore , To do a good job in after-sales service, we should not only improve the enthusiasm of front-line customer service personnel , Also consider the task assignment of subsequent maintenance engineers 、 Spare parts management, etc , The whole process shall be promoted in a coherent manner , Secure control .

Motivate customer service , Improve processing efficiency

Quick response to customer needs is the foundation of high-quality after-sales service . In the after-sales service of many enterprises , The low response efficiency is mostly due to the inactivity of customer service personnel 、 The service process is not standardized .

To improve the enthusiasm of customer service personnel, we can start from the two aspects of order distribution and management means . Managers according to customer level 、 According to the demand, you can select the manual order dispatching or the order dispatching method of the work order pool , Cooperate with the performance appraisal management method based on service volume and user score , Can maximize the motivation of customer service .