In the era of knowledge economy, it will teach you to do well in knowledge management

With the rise of knowledge economy , There have also been some new changes in the mode of operation and management of enterprises . These changes are mainly reflected in the management mode from the past industrial production management to the innovative management and knowledge management of knowledge economy （KnowledgeManagement,KM） Pattern change , Mainly through technological innovation 、 Exploration in the field of high and new technology , To break through the bottleneck affecting the development of industry technology , And improve the core advantages of enterprises through new knowledge .

One 、 Understand the team knowledge management system

1. What is knowledge management ？

at present , There is no standard definition of knowledge management , One of the more comprehensive definitions is ：

By acquiring 、 create 、 share 、 Integrate 、 Record 、 access 、 to update 、 Innovation and other processes , Build a quantitative... In the organization 、 Qualitative knowledge system , So that the information and knowledge in the organization can be continuously fed back to the knowledge system , Form a continuous cycle of accumulating personal and organizational knowledge , Become a cycle of organizational wisdom , Become the smart capital for management and application in the enterprise organization , Help enterprises make correct decisions about market changes .

As can be seen from the definition , The team knowledge management system has a very interesting feature —— The team knowledge management system is a platform for producers and consumers . What team members produce , Shared by team members , The whole process forms a complete content ecological environment . The ecological quality of this content is completely controlled by the team itself , Value also depends on the team itself . in other words , If you want to get high-value content from it , You need someone to input you with high quality content . Essentially , It is similar to knowledge . therefore , If you want to create a healthy Ecology , You must strike a balance between production and consumption .

2. Why should a team knowledge management system be built ？

Businesses keep cash in safes , All assets will be strictly managed , Including the accounts recording each asset 、 place 、 Quantity, etc . Knowledge is the most valuable asset , Nature also needs proper management , Only in this way can we ensure that the knowledge we need most is delivered to the people who need it most , To help people share information , Then put it into practice in different ways , The ultimate goal is to help enterprises maximize their value .

Two 、 How to build a team knowledge management system

Step one ： Universal

Creating a team knowledge base is a very simple action . As long as we create a team on one platform , We can even say that the creation is complete . However , Architecture is an act that lasts for a period of time . Construction includes early preparation 、 planning 、 Late management 、 Improvement, etc , Until a complete sustainable system is formed .

How to make the team knowledge management system run for a long time is a difficult problem , The key to solving this problem is whether the team recognizes this approach . Only when we agree , We will take the initiative to do . At an early stage , We need to popularize the knowledge management awareness of the team , For example, share with you examples of other enterprises using this management method , For example, let you try personal knowledge management first . The second goal is to make everyone aware of the effectiveness of knowledge management , Then be willing to try this method .

step 2： planning

Planning is a very critical step , Don't suggest setting up a team knowledge management system , Simply ask members to upload their files , Then they will stop paying attention to it . Not only can this not arouse the enthusiasm of most members , And some of the more active members can only piece it up according to their own ideas , Finally, build a very chaotic system . It not only consumes the energy of active members , And it doesn't give them any sense of accomplishment .

If a team knowledge management system is to be established , You have to appoint someone to be responsible for planning , Only when people are responsible can they do things well . As for how to formulate specific rules , You can brainstorm with difficulties . It can not only exert the wisdom of the team , And understand everyone's thoughts .

In the whole plan , It is very important to build a knowledge structure . At a later stage , When members are asked to extend content , Members themselves may not know what to write , So they will choose the theme as a reference . therefore , The structure itself is instructive , Can't perfunctory .

Two difficulties in planning ：

difficulty 1： How to make tacit knowledge explicit ？

There are two terms about knowledge . Tacit knowledge refers to unexpressed knowledge , Such as skills 、 Secrets, etc ; Explicit knowledge is written 、 Knowledge expressed by diagrams and mathematical formulas , More intuitive . Generally speaking , Tacit knowledge is more perfect than explicit knowledge , It can create more value . The ability to mine and utilize tacit knowledge will become the key to the success of individuals and organizations . Explicit knowledge must be able to be quickly transformed into tacit knowledge , Otherwise its true value will no longer exist . The process of transforming explicit knowledge into tacit knowledge of enterprise employees is usually the process of knowledge application or knowledge becoming productivity .

How to make tacit knowledge natural , In layman's terms , That is, how to transform the work experience of excellent talents into a text or process that everyone can understand . One approach that can be considered is to ask the project leader to summarize in each project or more complex work , The whole process should be revisited . in other words , In addition to submitting results , We should also sort out the whole project from beginning to end , Summarize the advantages and disadvantages . such , Other members can also indirectly learn from it .

difficulty 2： How to find useful information quickly ？

The classification mode is perfect + Brain map + Exact title = Quick search

as time goes on , The team knowledge base will be expanded . When there are many directory hierarchies , How to find the required information has become a big problem . If you don't spend time summarizing and sorting , The content in the knowledge base can easily become a miscellaneous book , And there is no organization at all . People who come to look for books can't find any useful books for themselves . in fact , The goal of solving this problem is also very similar to the daily life of librarians .

First , We should establish a reasonable classification structure . This should be done by senior people , They are very familiar with all relevant areas of team work . Because they know what a reasonable framework is , What the team needs , And what kind of content is reused , So they will set up a framework from a more strict point of view . The novice is not familiar with the business field , Therefore, it is impossible to establish a practical and reasonable knowledge structure .

then , Based on the classification schema that has been created , Make a global preview . The recommended method is to increase the content of the knowledge base , Make a cloud content that can be updated in real time . When team members want to find information , They can find a general location by opening the brain map . Because the folder directory can only see the current hierarchy , But to find a file accurately , You need to see a complete structure .

Besides , In the initial development of management rules , Strict regulations on document title require that the title contain more detailed keywords , It also helps to find .

step 3： Management and improvement

The rules laid down in the plan , Various imperfections will also be found in the implementation , It needs to be optimized in the later implementation . You can even do it A/B test , Observe the effects of different rules . The rules , A very important point is moderation , Don't make members feel too demanding . This method of using rules to constrain , It can be called hard management .

Compared with hard management , And soft management , This refers to the non mandatory means used to achieve the goal . In soft management , The role of the manager is crucial . One side , It can serve as a model ： Managers can share some experiences 、 Industry observation, etc , Bring an atmosphere of knowledge sharing . On the other hand , Managers can encourage potential members , Make their employees feel recognized , And actively share their knowledge . We can also commend the members who have made great contributions to the knowledge base , Increase their sense of accomplishment , Make other members willing to work hard .

in fact , The most important thing is to create a harmonious atmosphere , This kind of atmosphere is willing to share , So people can spontaneously share knowledge , Not because they were pushed .

Besides , We should also understand that each team has its own characteristics in many aspects , Such as product team 、 R & D team 、 Operation team, etc . Current corporate culture 、 Staff quality and operation mode also need to be considered . The proportion of the two should be gradually adjusted according to the management of special personnel and the spontaneity of employees .

Management difficulties ： How to keep team members sharing their knowledge ？

Continue to share financial rewards + Spiritual reward

Sharing knowledge itself is a matter of threshold , The need for continuous sharing is a higher goal . For members , There are two common drivers for team knowledge management systems ： Economic value and personal value .

The most effective economic driving force is to require members to actively and continuously share . The common form is direct reward , Indirect reward points or rewards . In terms of personal value , It can provide members with more sense of achievement and better job opportunities . Both incentive mechanisms are that the shorter the feedback period , The more obvious the effect .

3、 ... and 、 The choice of team knowledge management platform

In order to build a complete team knowledge management system , We must use the team knowledge management platform to manage and store team knowledge files . A good platform can make it easier to build a team knowledge system , Use half the effort to get twice the result .

1. Team knowledge management platform

At least from the following aspects , A good team knowledge platform ：

(1) Stable , Do not lose knowledge security . The platform should preferably be provided by a large manufacturer , Document security is the primary consideration .

(2) Large storage space , The content is not confidential . Platforms must be carefully selected , Very small third-party platforms , Team knowledge , The information contains many secrets .

(3) Team and individual documentation .

2. The team knowledge management platform recommends

Globally , The better one is Google Docs, The other is Office 365. But at home Google Docs You need to climb over the wall to use , This will virtually shut out many users . and office 365 Our services are abroad , So the fluency is not good , Resulting in a very bad experience . Therefore, it is not particularly not recommended .

What is a better team knowledge management platform in China Baklib, A knowledge base building software .Baklib The interface is very simple , Cross-platform support 、 Cross terminal use . After all, it is a domestic product , Therefore, it is more in line with the usage habits of Chinese people , Backed by its public technical accumulation , Therefore, the stability and safety of the product should still be well guaranteed .