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What are the conditions for a mature knowledge management?

2022-06-23 13:30:00 InfoQ

Both individuals and businesses , The implementation of knowledge management is to achieve the goal through operating knowledge . Through knowledge management or problem solving , Or improve yourself / Enterprise capability , Or create new knowledge , Or achieve new goals ……
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1. Business success oriented knowledge management

All actions of knowledge management , Including ideas 、 Method 、 Culture 、 Tools , Finally, we should return to the business , To bring tangible help to the business . The essence of knowledge management is to manage knowledge enabling business , Ultimately promote personal or business success .

The following are some of the benefits brought about by the implementation of knowledge management in current enterprises :

1) Promote the inheritance of experience and ability between new and old employees , Enable new employees or short board employees to take up their posts quickly ;
2) Experience of harvesting successful projects , Reuse in new projects , Improve the delivery efficiency of subsequent projects ;
3) Break Department wall , Build a flat organizational culture , Improved cross organizational collaboration efficiency ;
4) Maximize the value of experts , It solves the recurrence of similar problems in the enterprise , The problem of reinventing the wheel ;
5) A culture of knowledge sharing , Balance the knowledge barrier caused by excessive information security in the enterprise ;
6) Mining potential folk experts who have been silenced , Maximize the invisibility of colleagues around you ;
7) Spread good practices , Solve the same problem in the enterprise , University level and primary school level in different organizations ;
8) Existing stock knowledge is online , Let knowledge documents become living water , Be available to employees anytime, anywhere ;
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9) Systematic introduction of external knowledge , Solve the problem of lack of knowledge in a certain field in the enterprise ;
10) collect 、 review 、 Implement employee fragmented innovation and creativity , Promote the implementation of organizational innovation ability ;
11) Build enterprise knowledge soft power , Enhance the sense of belonging of employees , Build an online home for employees ;

2. flowers , Gradually mature knowledge management

At present, the knowledge management industry is in the second rising period of the pipe curve , High expectations from the beginning , To disappointment , And then to recognize again . Current practitioners have begun to consider problems based on business practice . reflection 、 Try 、 Summarize the knowledge management solutions that can really bring business value to the organization .
1) Knowledge management tools :
The present , Based on knowledge management beyond business processes IT The tools are mature , Practice community 、 Expert question and answer 、 Employee blog 、 Knowledge base has been adopted by many enterprises .
such as , Committed to building a knowledge base for enterprises SaaS Software -Baklib.
It is used as a model to support privatized deployment SaaS Cloud products , Easy to build 、 Knowledge migration and backup are simple 、 Easy to use and good mobile experience .
Help enterprises build an efficient 、 Easy to use cloud enterprise knowledge base .
Realize the website content management of internal knowledge collaboration and external product publicity . Improve user trial rate and customer retention rate by improving user experience ,  So that the company can increase its revenue .
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2) Knowledge management methods :
By comparison , The method of knowledge management is still in its infancy , Some knowledge management methods that enterprises are trying to practice . At present, a unified industry cognition has not been formed , For example, it is like harvesting knowledge , Each enterprise understands and practices different methods .
3) Knowledge management control 、 Knowledge management culture and other knowledge management elements , Still in point based 、 In a holistic approach , There is no obvious effective method .
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