Online customer service - charging standards and service provision of third parties

One 、 Tencent enterprise point —— Cloud customer service ：https://qidian.qq.com/module/service.html
1、2000 Yuan per seat ,3 Initial purchase
2、 Intelligent robot will be bought separately ,3800 element / year ,5 10000 replies
3、 Omni channel access ：QQ, official account / Applet , Web conversation ,h5, Telephone .
4、 Include ： picture 、 Audio and video 、 File transfer 、 Screen sharing 、 Telephone and other rich forms of interaction with customers
5、 Customer service can receive customers from all channels through the interface of the unified workbench , Respond to customers with quick replies , It can classify and manage users 、 Add labels, etc
     Web version —— You can directly navigate to the chat interface , Add qq After that, we will continue to talk directly

Two 、 Hehe Yijie —— Online Service ：https://www.hollycrm.com/
1、160/ year / people ,1 Initial purchase , Annual fee 1920
2、 Intelligent robot will be bought separately
    1、4000 element / year ： Every year, 20 Ten thousand （ Every day 548 Matching limit ）
    2、30000 element / year ： Every year, 200 Ten thousand （ Every day 5480 Matching limit ）
    3、100000 element / year ： Every year, 1000 Ten thousand （ Every day 27397 Matching limit ）
    4、150000 element / year ： Unlimited questions and answers
3、 Including pictures 、 video 、 File transfer 、 Position sending
  advantage ：
    1、 The connection is simple , To use the uniapp  For example , Just one line of code , among accountId,chatId  It was purchased from Heli Yijie ,orderId  Is the order id, You can send the order directly , The effect is as follows ：

<web-view src="https://im.7x24cc.com/phone_webChat.html?accountId=N00000000000&chatId=e72b1e8a-f1b5-4a4c-bc67-00000000000&orderId=11111111111">

  

    2、PC The end is easy to operate , It contains complete basic functions and information

    3、 stay app When a message is received offline , Enter the chat page of the order , Can receive this message , Will not be lost .

  shortcoming ：
    1、 There is no corresponding message list page , Here's the picture ：
    

    2、 If you develop this page yourself , There are several elements ：
      a、 The data of the three red boxes in the figure , Heli Yijie cannot directly provide to the front end , The message sent by the agent can only be pushed to our backend in real time , And the back-end interface should be exposed to the Internet , Then it is pushed from the back end to the front end , unsafe .
      b、 If there's a lot of data , Constant real-time push will cause too much load , Consumption is too high .

Summarize Heli Yijie online customer service , If you think it is appropriate to make do with a basic chat function , You can choose this , If you want to be subtle and efficient 、 High energy , Not recommended , After all, good goods are not cheap .

 

3、 ... and 、 Tooth intelligence technology —— Online Service ：https://www.sobot.com/kefu.html
1、2500~4000/ Sit down / year
2、 The price of a robot a year is 1-2w Section
3、 Omni channel access

Four 、 Rong Lian · Qimo —— Online Service ：https://www.7moor.com/online?source=baidu&e_keywordid=60901986598
1、1188/ year / Sit down /5 Initial purchase ,
2、 Fixed line ,4788; Buy fixed line plus 1 A table ,3840
3、 robot 6500, Royalty 3000,20w, No time limit , Until it's done
4、 Omni channel access